Do you have a physical shop? Where are you based? Can I visit you?
We do not have a physical shop, and our retail operation is completely online. We work from our home studios (just off the West Highland Way), and our workshop / warehouse in Clydebank. If you would like to meet us and squoosh our yarn in person, then do come and say hello at an event or show.
How do I access my digital downloads?
After purchasing your print book or pattern downlad, you will automatically receive an email with a link to access your file[s]. There is a direct link to the PDF, and a unique code to enable you to pop the download in your Ravelry library too, if you'd like to do that.
Please make sure you are logged into Ravelry first before entering your code.
I need help with a pattern. Where do I go?
Your first port of call is the KDD Ravelry group, where you will find helpful comrades and a discussion thread for each of our patterns. Please raise your queries in the relevant thread. If you don't find an answer, please email firstname.lastname@example.org
Can Kate or Tom sign my book?
Of course! Please leave any instructions / special messages in the "notes" section when checking out.
How long will my order take to arrive? How much will shipping cost?
Please see our Delivery page for information
Are Kate's designs and products available for licensed reproduction or resale?
No. Kate's designs are exclusive to KDD, and we control all rights relating to our work's IP (Intellectual Property). You may not copy and sell our patterns in any format outside of the Ravelry-in-store sales agreement and you may not sell garments which have been made from our patterns. Kate Davies Designs and KDD are worldwide registered trademarks of books, printed and digital patterns, hand-knitting yarn and ready-made knitwear (UK00003325318).
I'm a retailer. Can I stock your books?
Absolutely. Please contact Sam to place an order: email@example.com
This doesn't answer my question. What do I do?
Contact us: firstname.lastname@example.org / Registered office: Kate Davies Designs Ltd, 17-19 East London Street, Edinburgh, EH7 4BN